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Mr. Cooper

Mr. Cooper Nationstar Mortgage LLC, d/b/a Mr. Cooper. Mr. Cooper is a registered service mark of Nationstar Mortgage LLC For Payments Mr. Cooper PO Box 650783 Dallas, TX 75265-0783 For Overnight Mail Mr. Cooper Lake Vista 4 800 State Highway 121 Bypass Lewisville, TX 75067 Telephone = 888-480-2432   email = researchincoming@mrcooper.com    
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Collection Suggestions

These collection suggestions are from members and compiled throughout the years. Although I have been ripped off very little, I have used some of these suggestions and they will work. Every situation is different.

You cannot expect to have the same results as someone else. The best you can do is file a complaint and then follow up. Threatening to file a complaint will sometimes help get you paid.

You performed the work and should be paid.

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Documents

Documents

A notary in NC states….In recent weeks, I was approached by ServiceLink/a Black Knight Company to perform Wells Fargo signings.  I was told by SL that I meet with the Borrower (s), watch them sign the mortgage documents, notarize them and let them ( the Borrowers) drop the docs.  It didn’t sit well with me and screamed illegal.  After checking with two Real Estate attorney’s from North Carolina, that I know from doing business with them and consulting my notary book for North Carolina, it is not legal to leave notarized documents with the Borrowers, or anyone for that matter, as they can change anything on the notarized paperwork.

The lawyers I talked to were furious that Wells Fargo/ServiceLink would expect notaries to do such a thing that is completely illegal.  I sent a complaint to SL vendor management and was patted on the head, being told that they would look into it and get back to me.  Well, with talking to other notaries here in NC, I have learned that they are still using this method of doing signings.  Which again is ILLEGAL to do.

The NNA’s response: Thank you for your inquiry. There is nothing in the law that would prevent a lender to send the documents directly to the borrower in Florida or any state. The only restrictions for a NC Notary acting in the capacity of a signing agent is the amount of fees the NSA can charge. The documents basically are a contractual agreement between the borrower and lender. Thus, the paperwork and the contents of the documents is between those two parties. While many contracting companies instruct the NSA to send the documents back, this is not required. If the lender/title company/etc. instruct the Notary to leave the docs with the borrower, that is what the NSA should do. If the NSA is concerned, then he/she should notate the instructions in the journal. Should you need further assistance, please contact us.

The American Association of Notaries response:  In reality any one who get a document notarized can make changes to the document after the document is notarized. The notary’s responsibility is to perform  notarization according to law and notary’s best practices. Thanks.

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What’s on Your Mind – Your Pet Peeve

What’s on Your Mind – Your Pet Peeve Instructions out the wazoo.  Do you ever get tired of all the duplicate instructions not only in the confirmation but throughout the package.  Oh and how about this one…. half way down the package is their instructions on how to print the package so the pages print correctly.  […]
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Your Bio

Your Bio

Look professional……………

Spelling Errors.  Hey, BE professional when writing your resume.  Miss Forrey (my high school English teacher) would be rolling over in her grave.

Spelling mistakes should be non-existent with all the spell checks out there to use.  That won’t help using the wrong word – your when it should be you are.

I found the following on various web sites

Referances s/b      References

Thank you for your acknoledgment s/b acknowledgment.

. I am a graduate of Notary2Pro in Professional Loan Signing.

Don’t start your comments with a “.”

Good sentence structure.   Be creative – don’t start every sentence with the same word.  And use paragraphs, approximately 3 or 4 sentences per paragraph.  I found the following on NASA.

a NNA Certified Signing Agent.  I am also a member of the NNA.  I am licensed in the state of.  I specialize – don’t we all.  I provide. – we all provide  the same basic services.

I am always on time – who isn’t or who is going to admit and state they are not always on time.

How about:   I am a member of and Certified Signing Agent through the NNA.  My expertise includes Refinances, HELOC, VA, FHA, Reverse mortgages, etc.  Having never sent in a package with missing signatures or notarizations, my error rate is almost non-existent.  Given the opportunity, I feel that I would be an asset to your company.

Take a minute or two and READ what you just wrote. Then press – save